At CineEye, we create digital tools for creators — and we stand behind everything we make.

Digital Products

Because all of our products are digital downloads, refunds are generally not possible once a file has been accessed.
However, if you experience a technical issue (such as receiving the wrong product or a duplicate order), please contact us at info@cineeye.store — we’ll find a solution.

We want you to be happy with your experience, and we’ll do our best to help if there’s ever a problem.

Physical Products (if applicable)

If we offer any physical products in the future, we’ll accept returns within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging.
Return shipping costs are the responsibility of the customer unless the product arrived damaged or faulty.

Please always reach out to us before sending anything back, so we can provide return instructions.